Objectives

The participant:

• Gets an overview of how the different workstreams along the Omnichannel Sales Journey work together.

Content

• Sales Steering & Pricing.
• Omnichannel Sales (OCS).
• Template Management, Ordering & Stock Management (TOSM).
• Young Used Car Return & Refurbishment (YUC).
• Customer Interaction Management (CIM).
• Financial Services.
• Invoicing, Tax, Customs & Accounting (ITCA).
• Agent Management.

Target Group

• All roles that are working on The New Retail projects.

Good to know

This training is not included in the WBT Flatrate!