Objectives

The participant: 

• Gets to know essential knowledge of the Claim process in the Aftersales Parts Logistics.

Content

• BMW Group Aftersales and Parts Logistics worldwide: Introduction and general overview.
• Claim Process: Supply chain parts flow and claims (RDC, ConDC, CDC).
• Claim types: Damage, Short Shipment, Over Shipment, Wrong Shipment.
• Claim requirements: Explanation of the requirements for all Claim types.
• Claim rejection: Possible reasons for a rejection and next steps.
• Final Test.

Target Group

• Partners who are responsible for handling claims.