Objectives

The participant:

• Gets an overview of DevOps Service Level Agreements.
• Learn which key performance indicators exist and how they are measured and reported.
• Get an overview of the most important terms and find out which contract documents play an important role here.

Content

• Which contract documents and terminology is important?
• Which service levels are there?
• Why are KPIs important for contract management?
• How is the quality of service provision reported?
• Where can I get further information and support?

Target Group

• Partners who work with the DevOps sourcing contracts.