Objectives

The participant:

• Acquires basic knowledge about financial services and the SF-Alphabet-BMW Bank differentiation.
• Knows the definition and base calculation of financial products.
• Get the following questions answered: Which variables influence the rate? What are the differences in the products, when is which product suitable for which customer?
• Learns how to embed SF into the FSM customer journey (system-side presentation of co.Next).

Content

• What is SF/Alphabet/BMW Bank.
• Product portfolio.
• Differences between products and benefits for customer and Group.
• Basic calculations, incl. explanation of key terms/components: RV, down payment, mileage, End of Term etc.
• FSM SF online/offline journey overview – highlighting the SF part (details will be in OFCO.Next training).
• USP – SF in general (we are the enabler, one stop shop, etc) plus integration into the FSM customer journey with leasing/finance rate, ‘budget oriented entry’.

Target Group

• Region Europe.
• NSC.
• BDC Automotive.

Good to know

This training is not included in the WBT Flatrate!