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WBT - TNR: Financial Services Basics
(ITEM_63082)
0.5 Hours
Access: 365 Days
WEB BASED TRAINING (WBT)
English
Objectives
The participant:
- Gets basic knowledge of Financial Services and the distinction between SF-Alphabet-BMW Bank.
- Kows the definition and basic calculation of financial products.
- Understands which variables influence the rate.
- Understands where the differences are in the products, and when which product is suitable for which customer.
- Is capable to embed SF in the TNR Customer Journey (system-side representation OFCO.Next).
Content
- What is SF/Alphabet/BMW Bank.
- Product portfolio.
- Differences between products and benefits for customer and Group.
- Basic calculations, incl. explanation of key terms/components: RV, down payment, mileage, End of Term etc.
- TNR SF online/offline journey overview – highlighting the SF part (details will be in OFCO.Next training).
- USP – SF in general (we are the enabler, one stop shop, etc) plus integration into the TNR customer journey with leasing/finance rate, ‘budget oriented entry’.
Target Group
- Region Europe.
- NSC.
- BDC Automotive.
Good to know
This training is not included in the WBT Flatrate!