Objectives

The participant:

• Gets basic knowledge of Financial Services and the distinction between SF-Alphabet-BMW Bank.
• Kows the definition and basic calculation of financial products. 
• Understands which variables influence the rate.
• Understands where the differences are in the products, and when which product is suitable for which customer.
• Is capable to embed SF in the TNR Customer Journey (system-side representation OFCO.Next).

Content

• What is SF/Alphabet/BMW Bank.
• Product portfolio.
• Differences between products and benefits for customer and Group.
• Basic calculations, incl. explanation of key terms/components: RV, down payment, mileage, End of Term etc.
• TNR SF online/offline journey overview – highlighting the SF part (details will be in OFCO.Next training).
• USP – SF in general (we are the enabler, one stop shop, etc) plus integration into the TNR customer journey with leasing/finance rate, ‘budget oriented entry’.

Target Group

• Region Europe.
• NSC.
• BDC Automotive.

Good to know

This training is not included in the WBT Flatrate!