Objectives

The participant:

• Gets a general understanding of who (MINI agent or BDC agent) is responsible for what and where along the new omnichannel sales journey.
• Learn the roles of mini agent and BDC agent.
• Learn how to interact with customers along the omnichannel journey to provide an overall understanding.

Content

• Each of the following chapters represent a process step of the new omnichannel sales process:
  • Inform, Configure & Select.
  • Test Drive.
  • Trade-In.
  • Offer Product.
  • Buy Product.
  • Wait for Delivery & Handover.

Target Group

• All partners within the TNR project and context.

Good to know

This training is not included in the WBT Flatrate!