Objectives

The participant:

• Familiar with Retail CRM and CRM Analytics features.
• Knows the purpose and purpose of the systems and knows how relevant use cases are carried out in the system.
• Learn changes and completely new functions to the previous CRM system.

Content

• Module 1: Retail CRM Basics (for Salesforce beginners) and the most important changes in existing Salesforce CRM through FSM (for Salesforce professionals).
• Module 2: CRM Analytics: What opportunities does Direct Sales offer me to manage my sales funnel?

Target Group

• All partners who use CRM in retail.

Good to know

This training is not included in the WBT Flatrate!